Sufficient competence in community elderly care? Results from a competence measurement of nursing staff
© Bing-Jonsson et al. 2016
Received: 27 May 2015
Accepted: 6 January 2016
Published: 14 January 2016
Multi-morbidity, poly-pharmacy and cognitive impairment leave many old patients in a frail condition with a high risk of adverse outcomes if proper health care is not provided. Knowledge about available competence is necessary to evaluate whether we are able to offer equitable and balanced health care to older persons with acute and/or complex health care needs. This study investigates the sufficiency of nursing staff competence in Norwegian community elderly care.
We conducted a cross-sectional survey of 1016 nursing staff in nursing homes and home care services with the instrument “Nursing Older People – Competence Evaluation Tool”. Statistical analyses were ANOVA and multiple regression.
We found that nursing staff have competence in all areas measured, but that the level of competence was insufficient in the areas nursing measures, advanced procedures, and nursing documentation. Nursing staff in nursing homes scored higher than staff in home care services, and older nursing staff scored lower than younger nursing staff.
A reason for the relatively low influence of education and training on competence could be the diffuse roles that nursing staff have in community elderly care, implying that they have poor standards against which to judge their own competence. Clearer role descriptions for all groups of nursing staff are recommended as well as general competence development in geriatric nursing care.
This article presents results from a survey measuring the competence of community-based nursing staff working with older patients. The survey was the first full trial of a new competence measurement instrument labelled “Nursing Older People – Competence Evaluation Tool” (NOP-CET). The questionnaire was developed for three groups of nursing staff; registered nurses (RN), assistant nurses (AN) and assistants, working in nursing homes and home care services (defined as community elderly care).
In Europe the patient populations in receipt of community elderly care are characterised by multi-morbidity, poly-pharmacy and/or cognitive impairment [1–5]. Multi-morbidity refers to the coexistence of two or more conditions in a patient , is found to negatively influence quality of life and the ability of self-care , and is associated with significant increases in adverse events, hospitalisations and cost of care . Poly-pharmacy is defined as the consumption of multiple medications or administration of more medications than clinically indicated , and is increasing among elderly people [10–12]. Several studies indicate that inappropriate drug use is a major reason for impaired health and function in the elderly [13–15]. Additionally, a large proportion of patients in receipt of community elderly care suffer from cognitive impairment in terms of declining memory and other cognitive abilities. Almost 83 % of all patients admitted to nursing homes in Norway suffer from dementia , of which 66 % have clinically significant neuropsychiatric symptoms [17, 18]. In sum, multi-morbidity, poly-pharmacy and cognitive impairment leave many old patients in a frail condition with a high risk of adverse outcomes if proper health care is not provided and performed . A well-educated staff that can competently meet the needs of these patients is therefore essential [20, 21].
Studies indicate that better quality of care, improved patient outcomes, and fewer adverse events are associated with higher levels of registered nurse staffing in health care [22–27]. Still, we know that approximately 30 % of the nursing staff in Norwegian community elderly care are assistants without any formal health care training , approximately 60 % of the staff – the assistant nurses – are qualified through a degree from upper secondary school , and that most of the staff, including the RNs, have not had the opportunity to develop their competence in accordance with increasing job demands . Despite different lengths in education and training, the roles of RNs, ANs, and assistants in Norwegian community elderly care are fairly similar ; there is little distinction between the roles and responsibilities of different types of nursing staff [32, 33].
Despite efforts to enhance the quality of community elderly care, there are many reports of inadequate health care in terms of unmet needs, adverse events, and other threats to quality of care [1, 34–38]. Such reports indicate the need to investigate whether the competence available in community elderly care is sufficient to meet complex patient needs. A literature review of the role RNs play in home care revealed that there were no studies investigating the competence of nursing staff in Norwegian community elderly care. Knowledge about available competence is necessary to evaluate whether we are able to offer equitable and balanced health care to older persons with acute and/or complex health care needs .
What is the competence of nursing staff in community elderly care?
What influences competence as measured?
Conceptualisation of competence
Instrument description and development
The NOP-CET is a comprehensive questionnaire measuring competence in community elderly care. The questionnaire contains a total of 65 items. There are two main types of items: items with Likert-type scales (all except one item use a four-point scale) and items with dichotomous scores (correct/wrong). Some items ask for self-evaluation, others are in multiple-choice format. The NOP-CET was administered electronically by the online tool “Questback”.
The development of the NOP-CET had three phases, of which the first was a literature review of competence measurement instruments, which revealed that no existing instruments measured the competence required of nursing staff in current community elderly care . In phase two we consulted 42 experts on community elderly care, in three rounds, in order to reach a consensus on the most relevant items for measuring the competence expected of nursing staff in community elderly care . We found that the most relevant competence could be covered within ten categories: health promotion and disease prevention, treatment, palliative care, ethics and regulation, assessment and taking action, covering basic needs, communication and documentation, responsibility and activeness, cooperation, and attitudes toward older people. Questionnaire items were developed from these ten categories. The questionnaire was pilot-tested on 26 RNs for acceptability, comprehensiveness, relevancy, and unambiguity. The third and final phase consisted in a trial of the NOP-CET on a sample of 1016 RNs, ANs, and assistants, on which the results are reported here.
Table of sum variables measuring knowledge
Knowledge sum variables with associated items and their factor loadings
7.4 Have the wound assessed by physician
20.1 Assess a patient’s pain
7.8 How to document wound care
12. Patient case concerning hypoglycaemia
20.2 Assess effectiveness of pain relieving medication
7.1 Give pain relief before wound care
11. What type of insulin is Insulatard
20.10 End of life care
10. What is the desired blood sugar level of diabetes patients
20.11 How to communicate about death with patient and family
16.7 Patient has reduced appetite and food intake
20.5 Assess measures against dyspnoea, nausea, and obstipation
16.6 Patient’s skin has rash, wounds, is red or itchy
14. How many tablets should the patient have in total
20.9 Assure a patient’s own wishes surrounding death
16.9 Patient has pain and discomfort in mouth
13. How many ml is the dosage
20.4 Use non-medical pain relief methods
17.4 Patient is more tired during the day
20.3 Assess need for alternative medical pain relief methods
17.7 Patient has lost interest in keeping home in order, sleeps in chair instead of bed
16.11 Patient has much fresh blood in stool
16.2 Patient coughs, has increased saliva, and respiration frequency above 20/min
16.5 Patient is substantially dehydrated
17.3 Patient has symptoms of partial paralysis
16.3 Patient has irregular pulse increased more than 20/min in last two days
16.10 Patient is incontinent for urine, stings when urinates
17.6 Patient has newly occurred chest pain
Deficiencies in sight and hearing
16.8 Patient not able to eat
17.5 Patient has changes in sight, hearing, speech, and comprehension
5.4 How to book time for sight- and hearing control
17.1 Patient has increased needs to full care over last two days
17.2 Patient has fallen two times previous week
5.2 How to communicate with patients with hearing deficiencies
17.8 Patient has short attention span and delusions
5.3 How to facilitate light for patients with sight deficiencies
2. How to find a patient’s resources and preferences
5.1 How to change batteries and clean hearing aids
1. How to find meaningful activities for a patient
7.2 How to perform hand hygiene before wound care
3. What rights a patient has to participation/ empowerment
7.7 How to assess the skin around the wound
6.4 Patient goes to toilet at least once an hour
Newer palliative measures
7.3 How to perform hand hygiene after wound care
6.2 Patient seems agitated and restless
20.6 Use the tool ESASa
7.6 How to assess changes in a wound
6.3 Patient’s sight is too poor to perform all activities by himself
20.8 Use the tool LCPb
7.5 How to follow the wound care procedure
20.7 Transfer a palliative patient to other treatment level
Table of sum variables measuring skills
Skills sum variables with associated items and their factor loadings
21.12 Subcutaneous injection as e.g. fragmin
23.1 Exploit patient bed’s mechanical function
21.24 Take pulse
23.4 Use appropriate tools for body mechanics
21.23 Take blood pressure
44.4 Update nursing plan
23.2 Use sliding mat for moving patient in bed
21.27 Take temperature
44.3 Develop nursing plan
21.26 Count respiration frequency
44.6 Register patient in national register
21.25 Weigh a patient
44.5 Write nursing report for dismissal/referral
21.11 Perform ostomy care
21.16 Use of central venous catheter
Make oneself understood
21.15 Handle intravenous pumps
21.2 Inject insulin
48.2 Make yourself understood around colleagues
21.18 Administer intravenous medication
21.1 Monitor blood glucose
48.1 Make yourself understood around patients
21.17 Puncture via Venous Access Port
21.7 Dispense medication
21.5 Insert permanent urinary catheters
21.6 Apply/change transdermal analgesic patch
44.7 Send electronic message to physician
21.4 Insert intermittent urinary catheter on man
21.8 Wound care
44.8 Send electronic message to hospital
21.13 Intramuscular injection
21.10 Administer nebulizer treatment
21.19 Handle a drain
21.28 Assess patient’s urine
21.14 Blood sampling
21.29 Assess patient’s stool
21.20 Handle ECG
23.3 Adjust patient bed to own elbows’ height
21.22 Assess skin of patient
21.3 Insert intermittent urinary catheter on woman
23.5 Use patient lift
21.21 Assess whether a patient has edema
Table of sum variables measuring personal attributes
Personal attributes sum variables with associated items and their factor loadings
Cooperation with physician and next-of-kin
38.4 Need to communicate with physician, but cannot reach
39.5 Get necessary and sufficient information from leader
39.4 Get necessary and sufficient information from physician
Cooperation with ANs and assistants
37.5 Communicate with leader about patient
41.4 Physician knows content of your work
40.3 Solve patient problems in cooperation with assistants
41.5 Leader knows content of your work
37.4 Communicate with physician about patients
41.3 Assistants know content of your work
Cooperation with RN
40.4 Solve patient problems in cooperation with physician
39.3 Get necessary and sufficient information from assistants
40.1 Solve patient problems in cooperation with RN
39.6 Get necessary and sufficient information from next-of-kin
39.2 Get necessary and sufficient information from ANs
41.1 RNs know content of your work
40.6 Solve patient problems in cooperation with next-of-kin
40.2 Solve patient problems in cooperation with ANs
39.1 Get necessary and sufficient information from RN
37.6 Communicate with next-of –kin about patient
41.2 ANs know content of your work
41.6 Next-of-kin knows content of your work
Cooperation concerning documentation
37.1 Communicate with RN about patient
Not being able to reach co-workers
42.2 Sufficient documentation from physician to comprehend a patient’s situation
37.3 Communicate with assistants about patient
38.2 Need to communicate with AN, but cannot reach
42.3 Sufficient documentation from hospital to comprehend a patient’s situation
37.2 Communicate with ANs about patient
38.3 Need to communicate with assistant, but cannot reach
42.4 Sufficient documentation from other services to older people to comprehend a patient’s situation
Attitudes towards elderly
38.1 Need to communicate with RN, but cannot reach
42.1 Sufficient documentation from own workplace to comprehend a patient’s situation
43.4 Patient case: showing respect when entering someone’s home
38.5 Need to communicate with leader, but cannot reach
Cooperation with leader
43.2 Patient case: showing respect/moral behaviour
38.6 Need to communicate with next-of-kin, but cannot reach
40.5 Solve patient problems in cooperation with leader
43.3 Patient case: showing humility
Recruitment and sample
Characteristics of participants, N = 1016
up to 25 %
Group of nursing staff
Years at current workplace
Years of experience in community elderly care
The response time was estimated up to one hour. Respondents were nursing staff who were offered one hour off from normal work tasks to fill in the NOP-CET at a computer during working hours. Managers working in the nursing homes and home care services informed their staff of their municipality’s commitment to the study, facilitated response/participation by giving respondents one hour off normal working tasks, provided access to complete the questionnaire at their work place, and generally encouraged all groups of staff to participate. The managers provided us with the e-mail addresses of all nursing staff, who then received an e-mail from us with an invitation and link to the NOP-CET. One municipality could not provide e-mail addresses, therefore letters with the link to the questionnaire were mailed to all nursing staff. Participation in the survey was voluntary and confidential. The participants were informed that filling out the questionnaire was synonymous with informed consent. Research approval from Norwegian Social Science Data Services was obtained on June 3, 2013.
Question no. 50 in the NOP-CET: “In general, to which degree are you competent to give safe health care to older people?” (5-point Likert scale) was considered to be the item that encompassed all aspects of competence necessary in community elderly care. Sample size calculations were performed in order to find the minimum sample size needed to be able to document a difference of 10 % between RNs and ANs, a 50 % difference between RNs and assistants, and a 40 % difference between ANs and assistants on question no. 50, with a maximum risk of committing a Type I error of 5 %, and a Bonferroni correction for multiple comparisons (three groups) . From this follows that we would need 387 RNS, 387 ANs, but no more than 28 assistants. The actual number of nursing staff that responded to the survey were 354 RNs, 528 ANs, and 90 assistants.
Data collection took place between September and December 2013. The questionnaire was initially sent to 3175 nursing staff of which 1016 responded. The response rate varied between the municipalities: the lowest and highest response rates were 15 and 62 %, with a total response rate of 36 %. Once the questionnaire was published on the internet the nursing staff had two weeks to complete the NOP-CET. Two reminders were sent during the last week the questionnaire was open. The NOP-CET was kept open for an additional week for those municipalities that requested this. At completion of the survey all responses were exported electronically to SPSS. No questionnaires were rejected, as the number of missing data was considered acceptable (maximum missing data on an item was 18.3 %).
To answer the first research question, “What is the competence of nursing staff in community elderly care?”, we analysed the sum-variables by ANOVA to describe the competence of the three groups of nursing staff.
Research question number two “What influences competence as measured?” was analysed with multiple regression. The outcome variable was “Total competence sum-variable”. The predictor variables were age (continuous variable), gender (dichotomous variable; Female = 0, Male = 1), professional group (four categories: RN/AN/Assistant/Others, three dummies were created), work place (three categories: Home care/Nursing home/Other services for elderly, two dummies were created), type of position (dichotomous variable; Permanent = 0, Temporary = 1), job size (i.e. fraction of full-time employment, e.g. 80 %) (continuous variable), time at workplace (i.e. number of years at current work place) (continuous variable), and time in community elderly care (i.e. years the person has worked in community elderly care) (continuous variable). Confidence intervals were bootstrapped as normally distributed errors were not assumed, and weighted least squares regression was chosen to overcome eventual problems of heteroscedasticity .
The respondents to the survey comprised 35 % RNs, 52 % ANs, but only 9 % assistants. Most of the respondents were female (93 %) and the majority were employed in permanent positions (89 %) in nursing homes (54 %). The respondents were relatively well-experienced as the mean number of years at their current workplace was 8 years, and the mean “years of experience in community elderly care” was over 15 years (see Table 4).
The competence of nursing staff in community elderly care
Mean level of competence in nursing staff groups (ANOVA)
Make oneself understood
Def. in sight and hearing
Skills sum variable
Coop./physician & next-of-kin
Not reach co-workers
Coop./ANs & assistants
New palliative measures
Knowledge sum variable
Attitudes towards elderly
Personal attributes sum variable
Total competence sum variable
The main trend was that RNs displayed more competence than ANs, who again displayed more competence than assistants, but there were exceptions, e.g. ANs scored higher than RNs on “nursing measures” and “simple procedures”. Another trend was that the mean scores were substantially lower than the maximum score for quite a few sum variables, e.g. “nursing measures”, “advanced procedures”, and “nursing documentation”.
Predictors of competence as measured
Linear model of predictors of total competence
303.81 (284.91, 322.71)
P = .00
Professional group: ANsa
P = .00
Professional group: Assistantsa
P = .00
Professional group: Othersa
P = .00
Workplace: Nursing homeb
10.72 (3.97, 17.46)
P = .00
P = .01
Type of position
−2.04 (−16.64, 12.56)
P = .78
Size of position
14.13 (−0.77, 29.03)
P = .06
Years at current workplace
0.24 (−0.26, 0.74)
P = .34
Years in community care
0.24 (−0.20, 0.68)
P = .28
P = .00
−0.89 (−16.26, 14.48)
P = .91
The F-ratio =34.30 with a p < .00, which means that our regression model predicted competence-level significantly better than no model of competence-level. The linear model showed that ANs scored 29.48 points less than an RN (p = .00), assistants scored 77.44 points less than an RN (p = .00), other professionals scored 87.57 points less than an RN (p = .00), respondents working in nursing homes scored 10.72 points more than respondents working in home care services (p = .00), respondents working in other services for elderly scored 15.82 points less than respondents working in home care services (p = .01), and that age influence competence negatively (p = .00). The type of position, size of position, years at current work place, years in community elderly care, and gender did not have significant effect on the model.
The distribution of nursing staff groups in our sample (RNs: 35 %, ANs: 52 %, assistants: 9 %, and others: 4 %) match the actual number of RNs (34 %) and ANs (58 %) in the population well . In an attempt to grasp the diversity of Norwegian community elderly care, the municipalities we chose for the trial represent different geographical and demographical parts of Norway, are run by different political parties, and invest differently in competence development. The results for RNs and ANs can therefore be assumed to have transferability to similar nursing staff in other Norwegian municipalities. The number of assistants that responded to the NOP-CET is, however, much lower than the number estimated to be up to 28 % in some municipalities , and we can therefore expect the results from the assistants to be biased. The assistants that responded could be particularly competent and therefore willing to fill out the questionnaire, or they could be more computer-able than other assistants. Although some years back, MacDonald et al.  found that 30 % of assistants had no computer experience, implying that the electronic response format could have been a barrier to the response of assistants. Although the respondents were informed that they could probably not respond to all items, another reason for the low participation of assistants could be that assistants found it intimidating or discouraging to complete a questionnaire in which they expected to fall short in terms of results. Future use of the NOP-CET should therefore include the alternative of filling out a paper version, and find other ways in which assistants might be encouraged to participate.
The competence profile of the nursing staff
All nursing staff had some competence in the competence variables measured. As expected, the RNs scored higher than ANs and assistants on the majority of the competence variables. This is reassuring, as RNs have the highest education and are responsible for the nursing care in Norwegian community elderly care. There were, however, variables on which ANs and/or assistants scored higher than RNs: nursing measures (ANs/assistants get a score for answering “consult an RN”, whereas RNs do not), deficiencies in sight and hearing, body mechanics, simple procedures, make oneself understood, personal attributes concerning reaching co-workers, cooperation with ANs and assistants, cooperation concerning documentation, cooperation with leader and RNs, and the personal attributes sum-variable.
Indeed, it could be that ANs who are generally well experienced in community elderly care have higher competence than RNs (mean years of experience for ANs in community elderly care was 15). ANs work mostly with patient-direct work and may therefore be more competent in such areas. Another explanation is that RNs may be more self-critical to their own competence than ANs and assistants (on self-evaluation items). In a review of the effectiveness of self-assessment Colthart et al.  found that ability and experience appears to affect self-assessment, meaning that competent practitioners are more accurate in their self-assessment than individuals who lack competence.
What is equally interesting about the results from the competence measurement is that on no competence variables do any of the nursing staff groups reach the maximum score. On some variables there is even a large gap between the maximum score and the achieved mean score, e.g. on nursing measures, new palliative measures, patient observations, advanced procedures, nursing documentation, electronic communication, and not being able to reach co-workers. As the NOP-CET measures competence necessary to provide safe care to frail, older patients this is worrying. Older patients in community elderly care are as described characterised by multi-morbidity, polypharmacy, and/or cognitive failure, which requires that adequate nursing care and treatment is initiated without delay . The results from this survey indicate that nursing staff as a group does not have sufficient competence to secure the required care and treatment of older patients as they lack basic nursing competence in observation, systematic assessment, initiating nursing measures, performing advanced procedures, documenting their work, and cooperating with co-workers when required (cannot reach them). This survey indicates that there are several areas of competence that need to be improved in order to achieve safe patient care in community elderly care. A recent report found that the Norwegian municipalities had not offered or facilitated sufficient competence development to their nursing staff in accordance with the increasing complexity in current community elderly care . Therefore a large competence challenge is facing the municipalities as they are required by law to provide safe care to people in need of health care in accordance with their needs .
Still, the indications of inadequacy in competence must be considered with precautions as a cut-off for minimum acceptable score has not yet been set. Future research into competence measurement of nursing staff should therefore establish the lowest clinically acceptable score for the nursing staff group as a whole, and for each of the three nursing staff groups separately. This exercise could help municipalities to differentiate better between groups, to understand which group is competent for which task and which group of patients, and to evaluate this continually. Research has shown that there is a link between adverse events in nursing care and competence level [26, 49], and one way to evaluate quality of care is to secure that those who provide care and treatment are sufficiently competent to do so.
It is uplifting that competence as measured results in the expected pattern of RNs having more competence than ANs who again have more competence than assistants. This is yet another sign of validity, i.e. known-group validity . In our conceptualisation of competence we also pointed at the importance of collective competence; that nursing staff as a whole needs to be competent to provide safe health care to older patients. In this light the varying competence levels as depicted in Table 5 can be considered complimentary to one another, and may assure that the sum (i.e. collective competence) is more than its parts.
Influences on competence
The results from the regression model showed that professional group affiliation, working place, and age influenced competence level. These variables explain 30 % of the variance in competence. One could, however, expect that education and training would have more impact on competence than what is shown. This result could be influenced by the element of self-assessment that the NOP-CET incorporates.
Gordon  defines valid self-assessment as judging one’s performance against appropriate criteria, and accurate self-assessment as gaining reasonable concurrence between self-acclaimed and other, validated measures of competence. In this definition the importance of appropriate criteria against which to judge one’s own competence is central. Thus, an explanation for the relatively low influence education and training has on competence could be that nursing staff have poor criteria against which they can judge their own competence. Nursing staff in Norwegian nursing homes and home care services handle very similar tasks, and are expected to care for most patients, regardless of group affiliation. Haukelien  found that the relatively low competence available in community elderly care is reinforced by an attitude of “pulling the load together”, which entails that everybody must do all tasks in order to keep it going and that RNs with the highest competence therefore do not put all their competence to use. As community elderly care is increasingly taking on more patients in a complex, frail state, we believe that role differentiation should be much clearer, and role descriptions of expected competence should be created.
The regression model showed that staff in nursing homes scored 10 points more than staff in home care services, which we can interpret as staff in nursing homes have more competence than staff in home care services. In light of our conceptualisation of competence, this result is understandable because staff in home care services work mostly on their own in patients’ homes and can rely less on collective, relational competence. It is also worrying, as patients in home care are more reliant on the competence of individuals than in nursing homes where there is more staff present at all times. An implication of this could therefore be to take a closer look at what competence home care staff is lacking and how to alleviate the competence gap between nursing homes and home care services.
Finally, age is shown to have a negative impact on competence, meaning that the older respondents scored lower than younger respondents. This finding is likely due to the generally higher age of ANs than RNs, but could also be caused by a cohort effect in terms of education and training, meaning that the oldest respondents have not been able to stay up-to-date due to the general lack of competence development. This finding could have the implication of giving staff who have worked for many years the opportunity to upgrade their competence and keep up-to-date on developments in the field of community elderly care.
When assessing all staff in relation to the expected competence level, we are in a position to say how competence differs between nursing staff groups; and give leaders in community elderly care a tool to work systematically with developing the competence needed to provide safe care to older patients. In this survey we found that overall RNs are more competent than ANs and assistants, but that the two latter groups also score higher than RNs in some areas. However, as collective competence is an important prerequisite for how we have measured competence, the varying competence levels may work complimentary and thereby assure sufficient competence levels. A more detailed exploration of whether the shown competence levels of nursing staff are actually sufficient is, however, needed. Future research should therefore establish the lowest clinically acceptable competence levels for community-based nursing staff.
We found that a multiple linear model predicts 1/3 of the variation in competence, thus many factors which could explain differences in competence-levels other than education/training, workplace and age are left to be explored. A reason for the relatively low influence of education and training on competence could be the diffuse roles that nursing staff have in community elderly care, implying that they have poor standards against which to judge their own competence. Clearer role descriptions for all groups of nursing staff are recommended.
Nursing older people – competence evaluation tool
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