Table 3 User experiences
Factors | Concepts | Health professionals’ experiences, barriers and facilitators & possible improvements with regard to: |
|---|---|---|
Guideline related factors | Feasibility of the recommended guideline and the protocol derived from the guideline | - Guideline - Protocol - EHR - Consults - Collaboration with other continence professionals: Informing the woman’s GP after the consult by means of a letter, Advices for referrals, diagnostics and treatments |
| Â | Compatibility of the protocol: the extent to which the recommended protocol is practical | likewise |
Individual health professional factors | Competences (=skills, attitude and knowledge) needed: the extent to which the targeted health professionals have competences they need | - Competences needed - Training/educational needs - Learning experiences |
|  | Health professionals’ engagements and satisfaction with the intervention | - Involvement & Satisfaction (both rated on a 0–10 scale) |
Patient factors | Patient behaviour: patient’s response to consults | - Patient’s response to consults, advices - Factors that influence patient’s response to nurses’ care, e.g., financial issues |
|  | Patient motivation: the targeted healthcare professional’s (perceived) ability to motivate patients to adhere | - Motivating patients to adhere |
|  | Patient preferences: the targeted healthcare professional’s (perceived) ability to pay attention to patient preferences | - Paying attention to patient preferences |
Professional interactions | Referral processes: processes for communication between the targeted healthcare professionals and targeted patients | - Nurse’s interaction with GPs - Nurse’s interaction with community pharmacists - Nurse’s interaction between GPs and community pharmacists |
Incentives and resources | Financial incentives: the extent to which patients, individual health professionals and organisations have financial incentives or disincentives to adhere | - Financial issues that influenced adherence among patients, GPs and community pharmacists |
| Â | Information system: the extent to which the EHR facilitates or hinders adherence | - EHR |
Capacity for organisational change | Mandate, authority and accountability for making necessary changes | - Mandate for treatment change in participating women. |
| Â | Regulations, rules, policies: the extent to which organisational regulations, rules or policies facilitate or hinder necessary changes. | - Regulations, rules and policies. |
Social, political and legal factors | Payer or funder policies: the extent to which payer or funder policies may affect implementation of necessary changes | - Payer or funder policies facilitating or hindering implementation of necessary changes |
| Â | Legislation: the extent to which legislation may affect implementation of necessary changes | - Legislation affecting implementation of necessary changes |