Emotion-focused responses (n = 304) | Content-focused responses (n = 203) | Ignoring or blocking responses (n = 131) | |||
---|---|---|---|---|---|
n (%) | n (%) | n (%) | |||
Back-channel N-E, PS “Mm” | 107 (35) | Information-advise N-E, RS “I will just put on this here, and wrap this around” | 75 (37) | Ignoring NE, RS (Overlook the concern/cue) | 114 (87) |
Acknowledgement N-E, PS “Right” | 100 (33) | Content exploration E, PS “Oh, no, did it break just outside, here?” | 51 (25) | Shutting down N-E, RS “Well then” | 16 (12) |
Implicit Empathy N-E, PS “I understand” | 36 (12) | Information-advise E, RS “Oh, no, this job is not so bad” | 42 (21) | Active blocking E, RS “I will not comment on that, but I don’t experience it as being that bad” | 1 (1) |
Active invitation N-E, PS “How do you mean?” | 35 (12) | Content acknowledgement E, PS “Yes, so it was you who had to clean up afterwards, yes” | 29 (14) | ||
Affective acknowledgement E, PS “That is troubling” | 13 (4) | Switching response E, RS “Yes, we can, and that will be no extra for us because we also visit your neighbour” | 6 (3) | ||
Affective exploration E, PS “You don’t like them?” | 10 (3) | ||||
Empathic response E, PS “Of cause you miss her, I can understand that” | 3 (1) |