Table 1 Discussion guide for FGDs with professionals
♦ | Describe the chain of command at your work place |
♦ | If you encounter problems during work, who do you contact? |
♦ | How do you know who to contact in case of problems—is there ever any doubt who to |
♦ | Describe the chain of command at your work place |
♦ | If you encounter problems during work, who do you contact? |
♦ | How do you know who to contact in case of problems—is there ever any doubt who to contact? |
♦ | What is usually most disturbing for you during a working day? |
♦ | When there are problems with communication, who do you feel is usually most affected? |
Prompt: You? the patient? other parties? | |
♦ | Describe an incident that was troublesome to you related to communication? |
Prompt: What happened? who was involved? how would you have liked the incident to have been handled? | |
♦ | Describe an incident with successful communication? |
Prompt: What happened? who was involved? what made the incident successful? | |
♦ | Describe the leadership at your workplace |
Prompt: What do you think their role is? is concern for your work situation shown? if so, please describe | |
♦ | Has the situation changed after the merger of the two departments? If so, please describe how |
Prompt: do you think communication problems you have described have improved? have they escalated? |