Table 1 Patient satisfaction mean by subscale and by item
From: Risser patient satisfaction scale: a validation study in Greek cancer patients
Items by subscale | Mean | SD |
|---|---|---|
Technical- professional | 3.11 | Â |
The nurse is skillful in assisting the doctor in various procedures | 3.22 | (1.44) |
The nurses really knows what she is talking about | 3.83 | (1.57) |
The nurse is not precise in doing her work | 1.28 | (0.56) |
The nurse makes it a point to show me how to follow medical instructions | 4.06 | (1.42) |
The nurse is too slow to do things for me | 1.69 | (1.02) |
The nurse is often too disorganized to look on top of things | 2.70 | (1.21) |
The nurse gives good advice | 4.49 | (1.36) |
Interpersonal-educational | 2.90 | Â |
The nurse gives directions at the right speed | 2.29 | (1.60) |
The nurse asks a lot of questions but once she finds the answers, she doesn’t seem to do anything | 3.61 | (1.40) |
I wish the nurse would tell me about the results of my tests more than she does | 3.15 | (1.62) |
The nurse explains things in simple language | 3.80 | (1.57) |
It is always easy to understand what the nurse is talking about | 1.40 | (1.02) |
Too often the nurse thinks you can’t understand the medical explanation of your illness, so she just doesn’t bother to explain | 1.13 | (1.97) |
The nurse always gives complete enough explanations of why tests are ordered | 3.89 | (1.76) |
Interpersonal-trusting | 4.05 | Â |
The nurse is understanding in listening to a patient’s problems | 3.70 | (1.90) |
The nurse should be more attentive than she is | 3.95 | (1.49) |
The nurse is just not patience enough | 4.10 | (1.23) |
When I need to talk to someone, I can go to the nurse with my problems | 3.54 | (2.06) |
The nurse is too busy at the desk to spend time talking with me | 4.10 | (1.14) |
The nurse is pleasant to be around | 4.55 | (1.54) |
I am tired of the nurse talking down to me | 4.35 | (0.97) |
The nurse is a person who can understand how I feel | 2.98 | (1.74) |
A person feels free to ask the nurse questions | 4.25 | (0.70) |
The nurse should be more friendly than she is | 4.63 | (0.95) |
Just talking to the nurse makes me feel better | 4.09 | (2.23) |
Total Scale | 3.20 | Â |