Table 5 The concerner

View of support

To boost the caregiver’s strength, to help the client become calmer, less angry, less aggressive. Yes it sounds silly, but to increase the quality of life of both a little. We cannot heal the past but we can help to make things better for today and for a positive future together”

Int 51

Interpretation of role and responsibilities

I think you physically must be there for these people, you must get to know them. You must know the system and how it works and you should be there for them. These people with psychiatric illnesses, they have gone through a lot. That is why the emphasis is on being there, making contact

Int 52

MHN-caregiver relationship

By doing your best to understand why someone does what he does, you learn to know the person behind the caregiver en you get closer to that person

Int 58

Defining caregiver needs

I want to know everything. How they manage their situation, if there are any children. What kind of support they give

Int 45

Interventions

When there are things the caregiver does not feel capable of doing, I might take over some concrete tasks for the time being. I have to pay close attention and listen carefully because caregivers differ in pulling the strings. Some want to arrange everything themselves while others need help. It is awfully important to allow them this choice and that is what I do

Int 45