Table 3 Contents of sum variables for encountering patients and family members

1. Introducing oneself

18.0

.90

 Introducing oneself to the patient

.749

.913

 Introducing oneself to the family member

.882

.813

2. Individual patient contact

16.6

.63

 Ethical value foundation

.215

.410

 Individual planning of the patient contact

.323

.544

 Putting oneself in the patient’s life situation

.350

.556

 Attending to various needs of patients from different cultures

.393

.594

 Explaining nursing procedures to the patient

.391

449

3. Providing information

14.8

.60

 Providing information about the patient’s condition to the patient

.473

.679

 Providing information about the patient’s condition to the family member

.684

.811