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Table 1 Example of the analytical process used for qualitative content analysis

From: What relatives of older medical patients want us to know - a mixed-methods study

Meaning unit Condensed meaning unit Code Category
Most of them [staff] were stressed and had very little time to inform relatives when asked (Daughter, age 43) Staff was stressed and gave little information Workload is a barrier for communication The evasive white flock
I find it very difficult to tell the difference between nurses, doctors, porters etc. it makes it very difficult to approach the right one – in my case a nurse (Son, age 36) Difficult to distinguish between staff groups Approachability The evasive white flock
Even though I made staff aware that my father lived on nutritional protein drinks after surgery for throat cancer, they kept serving him brown bread and stuff like that. For a whole day he got nothing to eat or drink… (Daughter, age 65) Staff not considerate of eating issues and did not provide appropriate food Basic care need: Eat and drink adequately Absence of care
Came home in rainy weather in a taxi wearing nothing but slippers, white long underpants and an undershirt. It was cold. (Son, age 66) Patient was sent home in his underwear in cold weather Basic care need: maintaining body temperature and dignity Absence of care
We had to seek all information ourselves, and a discharge meeting was held only after I put my foot down (Son, age 59) Information and involvement only happened upon relative’s own initiative Lack of communication and involvement Invisible & unrecognised
My father was for a while treated as a diabetic patient with insulin injections, although he is not diabetic. I made staff aware of this, but I was rejected. 3 days went by, before they stopped the injections. (Daughter, age 56) Staff did not pay attention to the relative, and treated the patient incorrectly Lack of communication and involvement Invisible & unrecognised