Table 1 Domain of HEALTHQUAL
Domain | Description | Items |
|---|---|---|
Environment | Physical facilities, buildings, equipment, and HCPs. | 11 |
Empathy | Interactions between HCPs and recipients, containing characteristics such as respect, courtesy, humility, empathy, help, and accountability. | 12 |
Efficiency | Optimal use of resources, represented cost-outcome ratio, and involved factors such as waiting time, speed of service delivery, and value of services received for costs paid. | 3 |
Effectiveness | Meeting the goals of customers (patients), incorporating safety and comprehensiveness of services received, pain relief, and expected health | 4 |
Efficacy | The extent to which HCPs could achieve their goals. |