Table 4 The central authority’s description of cause of malpractice claim (why)
Category1 | Sub-category | 2011–2018 | 2003–2010 |
|---|---|---|---|
Communication, n 14 (2011–2018) 22 (2003–2010) p = 0.0281 | Inadequate anamnesis (too few questions) | 7 | 10 |
Communication failure | 6 | 11 | |
Failure to listen to caller | 1 | 12 | |
Talked through third party | 4 | 1 | |
Did not follow up on caller’s understanding | 1 | ||
Decision process 27 (2011–2018) 21 (2003–2010) p = 0.2221 | Probability diagnosis | 7 | 8 |
Did not follow/use CDSS | 18 | 7 | |
Lack of overall picture of caller | 1 | 5 | |
Did not follow guidelines | 7 | 6 | |
Did not reconsider previous diagnosis | 3 | 3 | |
Deficit in documentation of call | 2 | ||
Organizational deficits 10 (2011–2018) 17 (2003–2010) p = 0.0531 | Lack of personal competence | 1 | 9 |
High workload | 6 | 6 | |
Long work shift (> 9 h) | 1 | ||
Deficit in CDSS | 3 | 5 | |
Work task not defined | 3 | ||
Lack of healthcare resources | 1 | ||
Lack of support | 1 |