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Table 5 The measures taken by the organization (SHD) in response to malpractice claims (sometimes several measures were taken for each case)

From: Malpractice claimed calls within the Swedish Healthcare Direct: a descriptive – comparative case study

Category1 Sub-category 2011–2018 2003–2010
Measure targeting staff (group level), n
23 (2011–2018)
21(2003–2010)
p = 0.8581
Discussion in work group 9 13
Education of staff 21 10
Measure targeting the organization
1 (2011–2018)
0 (2003–2010)
Collaboration with other units within SHD 1 0
Increase of staffing 1 0
Measure targeting the structure/guidelines
5 (2011–2018)
13(2003–2010)
p = 0.0191
Revision of guidelines 3 8
Revision to CDSS 5 6
Measure targeting the individual (the nurse)
16 (2011–2018)
0 (2003–2010)
Listening to own calls/coaching sessions 16 0
Psychological support to affected staff 1 0
No measure reported
7(2011–2018)
7 (2003–2010)
p = 0.902
No measure reported 7 4
Measures planned, not specified   3
  1. 1 In the analysis of the categories, each case’s reported causes or measures were dichotomized to 0) no causes or measures were reported in the sub-category and 1) one or more causes were reported for the case in the sub-category