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Table 2 Overview of the core components and facilitating activities of the ACTION programme

From: Process evaluation of the ACTION programme: a strategy for implementing person‐centred communication in home care

Core component

Facilitating activities

Knowledge on key aspects of person-centred communication

Pre-recorded lectures and movie clips.

See Table 1 for module content.

Self-directed and reflective learning

Eight stepwise modules.

Quiz and written assignments, with feedback from instructors after the last module.

One group supervision session.

Flexibility and accessibility

Web-based education conducted on computers/tablets to give the NAs the opportunity to decide when and where to complete the educational intervention.

Efforts to stimulate and encourage activity

Availability of an external facilitator from the university to support the NAs to complete the programme.

Weekly e-mail reminders.