Table 1 Parameter significance, reliability and convergence effectiveness of emotional intelligence, empathy, communicate satisfaction and job well-being (n = 1475)

Emotional intelligence

Self-emotional perception

1

0.616

0.379

0.815

0.526

Emotion regulation

1.705

0.079

21.606

<0.001

0.762

0.581

Emotional use

1.608

0.073

22.065

<0.001

0.801

0.642

Recognize other’s emotions

1.421

0.069

20.723

<0.001

0.709

0.503

Empathy

Perspective taking

1

0.470

0.221

0.755

0.524

Compassionate care

3.170

0.228

13.925

<0.001

0.932

0.869

Standing in patient’s shoes

2.904

0.174

16.703

<0.001

0.695

0.483

Communication satisfaction

Overall satisfaction with the conversation

1

0.843

0.711

0.799

0.581

Individual response to conversation

0.619

0.033

18.866

<0.001

0.515

0.265

Free interaction

1.305

0.056

23.455

<0.001

0.876

0.767

Job well-being

Welfare treatment

1

0.690

0.476

0.883

0.603

Interpersonal

0.804

0.030

26.604

<0.001

0.772

0.596

Work value

0.862

0.030

28.790

<0.001

0.850

0.723

Managers

1.058

0.040

26.158

<0.001

0.757

0.573

Working characteristics

1.006

0.036

27.580

<0.001

0.805

0.648