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Table 1 Example of the analysis process

From: Patient safety when receiving telephone advice in primary care – a Swedish qualitative interview study

Meaning-bearing units

Code

Subcategories

Category

Theme

It is important to make sure that you talk to the right person

Professional approach

Understanding

Communication

Being able to make the right decision

Some people make a mountain out of a molehill while others do the opposite

Being forced to read between the lines

Risk of misunderstanding

RGS is useful for identifying symptoms and suitable treatment [for nurses]

Support

Prerequisites

Assessment

Patients with mental illnesses and patients with chronic diseases need more time

Patients with serious health assessments

Obstacles