Table 3 Frequency distribution of psychosocial domains of quality of nursing care from patients’ perspectives
From: Patients' perceptions of the quality of nursing services
Domains of psychosocial dimension | Mean ± SD |
|---|---|
1. Responding to patients ‘ questions Patiently | 2.66 ± 0.28 |
2. Providing an appropriate environment to answer patient's questions | 2.73 ± 0.19 |
3. Talking to colleagues only about meeting patients' needs | 2.76 ± 0.22 |
4. Tone of the nurses' voice indicating their interest in solving patients ‘ problems and meeting their needs | 2.83 ± 0.27 |
5. Paying attention to patients ‘ words | 2.71 ± 0.16 |
6. Feeling satisfied after talking with nurses | 2.85 ± 0.18 |
7. Calling patients by name, not by bed number | 2.93 ± 0.14 |
8. Introducing nurses to patients | 2.91 ± 0.23 |
9. Nurses' rational behaviors in cases of inappropriate behaviors exhibited by patients | 2.65 ± 0.28 |
10. Spending more time with nurses when a patient feels lonely | 2.73 ± 0.36 |
11. Talking to patients if they are tired of treatment and encouraging them to pursue treatment | 2.70 ± 0.17 |
12. Not getting angry or expressing impolite words when dealing with patients | 2.90 ± 0.38 |
13. Nurses ‘ ability to diagnose and reduce patient anxiety | 2.87 ± 0.14 |
14. Staying with patients if they feel anxious and sparing efforts to decrease such a feeling | 2.85 ± 0.14 |
15. Allowing one of the patient's family members to stay with him/her if the anxiety level does not decrease | 2.93 ± 0.29 |
16. Explaining once more with a happy face and without expressing discomfort to patients | 2.78 ± 0.21 |
17. Explaining medical care procedures and tests to patients | 2.83 ± 0.16 |
18. Informing patients about their recovery process | 2.78 ± 0.19 |
19. Informing patients about the arrival and departure of the nurse | 2.68 ± 0.29 |
20. Adopting therapeutic measures when they have the least interference with the appointment time | 2.96 ± 0.31 |
21. Providing an appropriate environment for patients to communicate with their families | 2.64 ± 0.33 |
22. Paying attention to patients' requests to meet a clergyman | 2.43 ± 0.27 |
23. Teaching patients to perform religious duties considering their physical status | 2.61 ± 0.25 |
24. Providing information to patients about their diseases | 2.93 ± 0.11 |
25. Dominating trust between patients and nurses | 2.80 ± 0.17 |
26. Paying attention to patients ‘ opinions regarding the provided care and, if possible, observing them | 2.73 ± 0.26 |
27. Answering patients ‘ questions with kindness and patience | 2.82 ± 0.28 |
28. Introducing a new patient to other patients | 2.59 ± 0.17 |
29. Explaining to patients the reasons why to observe some ward rules | 2.69 ± 0.32 |
30. Introducing a patient to patients with similar problems | 2.64 ± 0.19 |
31. Training patients to do their personal chores alone considering their physical status | 2.81 ± 0.24 |
32. Encouraging families to care for their patients | 2.85 ± 0.18 |
33. Talking about topics of interest to patients during care procedures | 2.76 ± 0.22 |
Total | 91.34 ± 9.34 |