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Table 5 Frequency distribution of communication domains of quality of nursing care from patients’ perspectives

From: Patients' perceptions of the quality of nursing services

Domains of communication dimension

Mean ± SD

1. Sharing (patient) feelings with nurses easily

2.76 ± 0.32

2. Ask nurses questions about the disease easily

2.66 ± 0.45

3. Listening well to patients ‘ words

2.61 ± 0.36

4. Providing the patient's family with enough time to ask their questions

2.48 ± 0.26

5. Family satisfaction with nurses' responses

2.53 ± 0.39

6. Understanding the anxiety of the patient's family and providing the necessary training to reduce their anxiety

2.55 ± 0.25

7. Informing the patient's family about the patient's recovery process

2.51 ± 0.22

8. Ensuring patients of the confidentiality of their secrets

2.84 ± 0.29

9. Predicting some of the patient's needs even before being requested by the patient

2.63 ± 0.41

10. Establishing appropriate communication between nurses and other medical staff

2.87 ± 0.30

11. Introducing necessary referral resources and organizations to patients

2.58 ± 0.34

12. Satisfying patient's needs in a calm and anxiety-free environment

2.60 ± 0.37

13. Paying attention to patients ‘ needs while talking to them

2.79 ± 0.26

Total

34.41 ± 6.21