From: Patients' perceptions of the quality of nursing services
Domains of communication dimension | Mean ± SD |
---|---|
1. Sharing (patient) feelings with nurses easily | 2.76 ± 0.32 |
2. Ask nurses questions about the disease easily | 2.66 ± 0.45 |
3. Listening well to patients ‘ words | 2.61 ± 0.36 |
4. Providing the patient's family with enough time to ask their questions | 2.48 ± 0.26 |
5. Family satisfaction with nurses' responses | 2.53 ± 0.39 |
6. Understanding the anxiety of the patient's family and providing the necessary training to reduce their anxiety | 2.55 ± 0.25 |
7. Informing the patient's family about the patient's recovery process | 2.51 ± 0.22 |
8. Ensuring patients of the confidentiality of their secrets | 2.84 ± 0.29 |
9. Predicting some of the patient's needs even before being requested by the patient | 2.63 ± 0.41 |
10. Establishing appropriate communication between nurses and other medical staff | 2.87 ± 0.30 |
11. Introducing necessary referral resources and organizations to patients | 2.58 ± 0.34 |
12. Satisfying patient's needs in a calm and anxiety-free environment | 2.60 ± 0.37 |
13. Paying attention to patients ‘ needs while talking to them | 2.79 ± 0.26 |
Total | 34.41 ± 6.21 |