Table 1 Content of cognitive rehearsal and educational sessions in a study on its effect of nurses’ perception of incivility
Sessions | Component of cognitive rehearsal and educational sessions |
|---|---|
1 | - Definitions of incivility behavior - Its effects on nurses, patient safety and organization |
2 | - Discussion of the cognitive rehearsal technique |
- Training on ten common incivility behavior and appropriate cognitive methods to respond to each of them (Table 2) | |
- Demonstration scenarios | |
- Practice scenarios | |
3 | - Role play& feedback |
4 | - Role play& feedback |
5 | - Role play& feedback |