Table 1 Example of the analysis process 

P5: It depends on the patient’s situation, if it is uncomplicated and nothing new, then it’s ok to use the telephone

P9: We have patients that will not recover.. they might need to see us face to face to feel safe

Use telephone when patient’s situation is ok

Patients’ health condition decides how to monitor

Adjusting services to patients’ health condition

Maintaining personalized healthcare services