Table 2 Summary of the main areas of critical incidents, categories and sub-categories describing experienced consequences in recent situations. Number of critical incidents in brackets
Main area | Categories | Sub-Categories |
|---|---|---|
Organizational restrictions in providing care | Lack of preventive circumstances for care | Regulations prevent the performance of certain medical treatment at home, even though there is competence (8) |
Lack of access to information due to various computer systems (4) Limited opportunities for home visits (5) | ||
Patients’ legal right to decisions | Individual’s self-determination challenges care (29) Relatives have opinions about care (3) | |
Limitations in collaboration in healthcare | Deficiencies in cooperation | Repeated hospital visits (5) No support from HC (14) Lack of collaboration between professions (18) |
Deficiencies in communication | Opportunity for direct contact with other healthcare institutions shortcomings (9) Over-reporting between different care agencies (22) | |
No principal caregiver | Nobody wants to take responsibility (10) Unclear assignments who is responsible between professions (8) Too many actors around each patient (34) |