Table 1 Allocation of questions to the dimensions of quality in health care
Quality dimension | Subareaa | Question |
|---|---|---|
Structure | â–Ş Qualification â–Ş Work organisation | 1. How often do you use nursing documentation to gather information about the care situation of a resident? |
2. How often does nursing documentation provide quick access to relevant information about the resident in order to prepare an up-to-date record? | ||
3. How often does nursing documentation help you to use standardised professional nomenclature? | ||
4. If you record at least partially in handwriting: How often do you find nursing documentation legible? b | ||
5. How often do you find nursing documentation understandable? | ||
Process | â–Ş Documentation in line with the care process â–Ş Care organisation (holistic care, nursing rounds) â–Ş Management methodology (including rota, communication) | 6. How often does nursing documentation support the organisation of your care provision, e.g., as a systematic task list or as a reminder? |
7. How often does nursing documentation support you in team work, e.g., during information exchanges with colleagues and supervisors? | ||
8. How often does nursing documentation provide all relevant information about the nursing process of a resident? | ||
9. How often does nursing documentation help you to identify important care events in a timely manner? | ||
10. How often does nursing documentation help you to prevent a deterioration of the care situation? | ||
Outcome | ▪ Client satisfaction ▪ Employee satisfaction | 11. How often does nursing documentation support you in aligning your care activities with residents’ wishes? b |
12. How often do you feel that you spend too much time on nursing documentation? | ||
13. How often are you demotivated because of nursing documentation? | ||
14. Taking all these points [questions above] and your estimates of required time and costs together: How satisfied are you with the nursing documentation approach that you are using? |