Table 5 Factor analysis of the CARE Measure, PEI, and satisfaction items
Factor 1 | Factor 2 | Factor 3 | |
|---|---|---|---|
1.Making you feel at ease | 0.804 | 0.097 | 0.172 |
2.Letting you tell your story | 0.829 | 0.083 | 0.137 |
3.Really listening | 0.828 | 0.089 | 0.109 |
4.Being interested in you as a whole person | 0.838 | 0.087 | 0.155 |
5.Fully understand your concerns | 0.891 | 0.097 | 0.078 |
6. Showing care and compassion | 0.883 | 0.104 | 0.127 |
7.Being positive | 0.860 | 0.128 | 0.169 |
8.Explain things clearly | 0.832 | 0.041 | 0.083 |
9.Helping you to take control | 0.823 | 0.115 | 0.082 |
10.Making a plan of action with you | 0.814 | 0.107 | 0.070 |
PEI 1 Ability to cope with life | 0.062 | 0.825 | 0.119 |
PEI 2 Ability to understand illness | 0.126 | 0.864 | 0.073 |
PEI 3 Ability to cope with illness | 0.112 | 0.906 | 0.059 |
PEI 4 Ability to keep self health | 0.090 | 0.896 | 0.073 |
PEI 5 Confidence about health | 0.129 | 0.859 | 0.098 |
PEI 6 Ability to help self | 0.090 | 0.895 | 0.103 |
Rating waiting time | 0.097 | 0.028 | 0.826 |
Rating consultation time | 0.176 | 0.142 | 0.756 |
Overall satisfaction | 0.281 | 0.224 | 0.666 |