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Table 3 Determining and comparing the average perceptions, expectations, importance and trusting nurses in university and non-university hospitals

From: Hospital service quality based on HEALTHQUAL model and trusting nurses at Iranian university and non-university hospitals: a comparative study

Quality of Service Dimensions University Hospital
M ± SD
Non-University Hospital
M ± SD
P Value
Perceptions Environment 3.57 ± 0.93 3.90 ± 0.72 <  0.001
Empathy 3.62 ± 0.89 3.92 ± 0.74 <  0.001
Efficiency 3.48 ± 0.80 3.82 ± 0.76 <  0.001
Effectiveness 3.56 ± 0.81 3.91 ± 0.72 <  0.001
Total 3.54 ± 0.77 3.89 ± 0.62 <  0.001
Expectations Environment 4.07 ± 0.95 4.61 ± 0.52 <  0.001
Empathy 4.07 ± 1.03 4.55 ± 0.51 <  0.001
Efficiency 3.87 ± 1.19 4.47 ± 0.62 <  0.001
Effectiveness 3.95 ± 1.10 4.57 ± 0.50 <  0.001
Total 4.02 ± 0.94 4.55 ± 0.47 <  0.001
Importance Environment 0.26 ± 0.04 0.25 ± 0.02 <  0.001
Empathy 0.27 ± 0.05 0.29 ± 0.02 <  0.001
Efficiency 0.24 ± 0.05 0.22 ± 0.03 <  0.001
Effectiveness 0.23 ± 0.05 0.24 ± 0.02 <  0.001
Total 1.00 1.00
Trusting Nurses 10.34 ± 5.81 8.71 ± 4.05 <  0.001