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Table 1 Overview of the eight educational modules

From: Process evaluation of the ACTION programme: a strategy for implementing person‐centred communication in home care

Module

Topic

Content

Pedagogical approaches

1

Introduction to PCC and communication

Introduce the educational intervention.

Introduce person-centred care and communication following Carl Rogers’s [35] perspective on person-centredness.

Introductory meeting including a video lecture and a movie clip

Reflective group discussion

On site

2

Core values of nursing and social home care

Outline the core values of nursing and social care of older persons.

Discuss ethical concerns and challenges related to communication in home care.

Video lecture

Movie clip

Individual reflection assignment

Web-based

3

Verbal and non-verbal communication

Introduce and discuss verbal and non-verbal communication and the dimensions of power in both verbal and non-verbal communication.

Video lecture

Quiz

Web-based

4

Presence and active listening

Develop an understanding of the importance of engaging in active listening and being present in meetings with older persons.

Movie clip

Video lecture

Individual reflection assignment

Web-based

5

Group supervision

Discuss and reflect on participants’ experiences of communication challenges.

Groups of 3–6 participants

Led by a member of the research team

Reflection exercises

On site

6

End-of-life care

Discuss communication related to end-of-life care in the home care setting.

Movie clip

Video lecture

Individual reflection assignment

Web-based

7

Person-centred and emotional conversations

Discuss how to facilitate positive interactions and person-centred communication, including in conversations about existential matters with older persons.

Movie clip

Video lecture

Quiz

Web-based

8

Flexible and person-centred communication

Discuss how to communicate with sensitivity and be flexible to the person being cared for. Summarize the main points of the educational intervention.

Video lecture

Individual reflection assignment

Course leader feedback

Web-based