Table 3 Effect analysis of group comparison

Public hospital

In-role service behavior on

Caring

0.092

< 0.01

(0.027, 0.116)

Law and code

0.287

< 0.001

(0.172, 0.421)

Rules

0.511

< 0.001

(0.392, 0.672)

Instrumental

0.012

0.770

(-0.058, 0.071)

Independent

0.034

0.380

(-0.029, 0.081)

Extra-role service behavior on

Caring

0.205

< 0.001

(0.071, 0.320)

Law and code

0.004

0.959

(-0.196, 0.211)

Rules

0.270

< 0.01

(0.145, 0.571)

Instrumental

0.014

0.872

(-0.153, 0.182)

Independent

0.235

< 0.01

(0.057, 0.344)

Private hospital

In-role service behavior on

Caring

− 0.047

0.564

(-0.160, 0.083)

Law and code

0.578

< 0.001

(0.400, 0.688)

Rules

0.365

< 0.001

(0.221, 0.493)

Instrumental

0.019

0.855

(-0.137, 0.176)

Independent

0.034

0.783

(-0.144, 0.193)

Extra-role service behavior on

Caring

0.347

< 0.01

(0.106, 0.506)

Law and code

0.091

0.461

(-0.171, 0.303)

Rules

− 0.039

0.613

(-0.196, 0.141)

Instrumental

0.375

< 0.01

(0.117, 0.626)

Independent

0.029

0.851

(-0.200, 0.234)