Fig. 1

The research process of GT. In the first open phase data is coded and analysed open, categories are created and represent phenomena of importance for the participants. When the core category is decided and represent the category who solve the participants’ main concern, the next phase begins. In the selective phase, only the categories related to the core category remains and guides further data collection. When theoretical saturation is reached and the theoretical codes explains the relationships between the categories, the theory is generated. Through the process a constant comparative method is conducted [15, 20]