Table 2 Data analysis, from meaning units to themes

” … sometimes it can be easier talking to young people in these situations, not that they are necessarily better at listening, but it can be easier to say what you want to say and stuff”

Sometimes it can be easier to talk to young patients with mental illness than to older people. It is easier to get message across.

Easier to reach young patients with mental illness

Breaking down the patient’s barrier

Moving towards a genuine nurse-patient relationship

“on the kitchen work top lies a carving knife, first problem was like, wow, this is not the situation that we sort of could expect from the call”

On the kitchen work top there was a carving knife we didn’t expect from the call.

To be in a situation that doesn’t meet the expectations.

Being influenced by pre-understandings and emotions

Being under internal and external influences