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Table 3 Summary of the main areas of critical incidents, categories describing actions in recent situations. Numbers of actions in brackets

From: Actions taken to safeguard the intended health care chain of older people with multiple diagnoses - a critical incident study

Main area

Categories

Sub-Categories

Moral actions by the RNs in nursing

Acting due to nursing ethics

The nurse takes her own moral responsibility (13)

The nurses felt responsibility to act (3)

Providing evident care

Walking the extra mile

Stretched the boundaries (4)

Doing the extra (5)

Actively searching for information

The nurse herself actively searches for information (10)

Engage relatives (6)

Acting for security

Knowing boundaries (3)

Convey safety (6)