Table 3 Example of the analysis process

Digital competence involves daring to deal with new digital systems and to challenge myself and [my] coworkers

Digital competence means daring and challenging oneself as a nurse

New competence fostered the courage to challenge oneself

Feeling strengthened by new knowledge

Being open to change and new ways of working

But [there could be] something as small as not being able to log into the computer. If something goes wrong and there’s a hold-up, then you’re stranded

Nurses struggled with computers and lacked support

Frustration and need for support and equipment

Struggling to manage the technology

Struggling to handle requirements

Absolutely, [the pandemic] has been the engine to get [digitalisation] started. Before, we had just talked about it, but then everything happened so quickly. … It was a very sudden change that needed to be made to maintain care and contact. As a result, we increased our flows during the pandemic and even had shorter wait times

Need for quick adjustment to maintain good care contact

External circumstances a driving force for developing changes in work

The pandemic as a driving force for change

Developing new ways of working

Last week, I had a patient, and she was interested in digital meetings and said she would prefer to sit at home

Patient interested in digital meetings and wanted to stay at home

Enabling patients to make their own choices

Initiating individually tailored meetings

Focusing on patients despite the distance