Table 3 Results of the first round of the Delphi survey

1 Theoretical knowledge

 1.1 Basic accounting knowledge

  1.1.1 Department charging criteria for common diseases/operations

  1.1.2 Common billing codes

  1.1.3 Common expense connotation

  1.1.4 Medical insurance knowledge

  1.1.5 Reimbursement requirements and procedures

 1.2 Characteristics of department medical orders

  1.2.1 Common department medical orders

  1.2.2 Specific billing items corresponding to each medical order

 1.3 Consumable-related information

  1.3.1 Common consumable types

  1.3.2 Common consumable models

  1.3.3 Common consumable prices

  1.3.4 Disposable consumables included in the main charging items or not

2 Operation skills

 2.1 Billing skills

  2.1.1 Correct billing by codes

  2.1.2 Setting billing templates

  2.1.3 Appropriate refund

 2.2 Expense query and audit ability

  2.2.1 Inpatient expense query

  2.2.2 Use of cost query APP for patients

  2.2.3 Daily and discharge audit of inpatient expenses

  2.2.4 Expense auditing as per medical orders

  2.2.5 Double check expenses with the patient and family members

 2.3 Ability to remind payment settlement

  2.3.1 Appropriate ways of payment settlement

  2.3.2 Response to unsettled payment

 2.4 Device operation capability

  2.4.1 Billing system operation capability

  2.4.2 Printer operation capability

3 Comprehensive ability

 3.1 Critical thinking

  3.1.1 Consistency auditing of billing and medical orders

  3.1.2 Identification of incorrect medical orders

  3.1.3 Distinguish medical insurance fraud

 3.2 Communication ability

  3.2.1 Ability to communicate related costs with patients

  3.2.2 Ability to interpret doubt costs with patients

 3.3 Overall planning ability

  3.3.1 Preferred billing for discharge patients

  3.3.2 Preferred billing for special cases

 3.4 Emergency response ability

  3.4.1 Emergency handling ability to under billing

  3.4.2 Emergency handling ability to erroneous billing

  3.4.3 Emergency handling ability to over billing

4 Personal traits

 4.1 Value of concept

  4.1.1 Honesty and integrity

  4.1.2 Clean and self-discipline

  4.1.3 Meticulousness

 4.2 Affinity

  4.2.1 Pronunciation, speed, and intonation during communication

  4.2.2 Gentle and friendliness

  4.2.3 Team spirit

 4.3 Careful and prudent

  4.3.1 Patient and meticulous

  4.3.2 Calmness

 4.4 Self-confidence

  4.4.1 Positive to self-evaluation and work

  4.4.2 Confident in current post