Table 4 Results of the second round of the Delphi survey

1 Theoretical knowledge

 1.1 Basic accounting knowledge

  1.1.1 Department charging criteria for common diseases/operations

  1.1.2 Common billing codes

  1.1.3 Common expense connotation

  1.1.4 Reimbursement requirements and procedures

 1.2 Characteristics of department medical orders

  1.2.1 Common department medical orders

  1.2.2 Specific billing items corresponding to each medical order

 1.3 Medical insurance knowledge

  1.3.1 Common medical insurance types

  1.3.2 Common medical insurance charge criteria

  1.3.3 Medical insurance reimbursement policy

  1.3.4 Medical insurance payment ways

  1.3.5 Medical insurance cost control policy

 1.4 Consumable-related information

  1.4.1 Common consumable types

  1.4.2 Common consumable models

  1.4.3 Common consumable prices

  1.4.4 Application of department consumables

  1.4.5 Contents of department consumables for common operations

  1.4.6 Common high-value consumables in relevant departments

  1.4.7 Disposable consumables included in the main charging items or not

2 Operation skills

 2.1 Billing skills

  2.1.1 Correct billing by codes

  2.1.2 Setting billing templates

  2.1.3 Appropriate refund

 2.2 Expense query and auditing ability

  2.2.1 Inpatient expense query

  2.2.2 Use of cost query APP for patients

  2.2.3 Daily and discharge audit of inpatient expenses

  2.2.4 Double check expenses with the patient and family members

  2.2.5 Main expense checking of relevant departments

 2.3 Ability to remind payment settlement

  2.3.1 Appropriate ways of payment settlement

  2.3.2 Response to unsettled payment

 2.4 Device operation capability

  2.4.1 Billing system operation capability

  2.4.2 Printer operation capability

3 Comprehensive ability

 3.1 Critical thinking

  3.1.1 Consistency auditing of billing and medical orders

  3.1.2 Identification of incorrect medical orders

  3.1.3 Distinguish medical insurance fraud

 3.2 Communication ability

  3.2.1 Advance communication of expenses on medical care

  3.2.2 Payment collection cooperating with clinicians

  3.2.3 Ability to communicate related costs with patients

  3.2.4 Ability to interpret doubt costs with patients

 3.3 Overall planning ability

  3.3.1 Preferred billing for discharge patients

  3.3.2 Preferred billing for special cases

 3.4 Emergency handling ability

  3.4.1 Emergency handling ability to under billing

  3.4.2 Emergency handling ability to erroneous billing

  3.4.3 Emergency handling ability to over billing

  3.4.4 Emergency handling ability to conflicts

4 Personal traits

 4.1 Value of concept

  4.1.1 Honesty and integrity

  4.1.2 Clean and self-discipline

  4.1.3 Meticulousness

 4.2 Affinity

  4.2.1 Pronunciation, speed and intonation during communication

  4.2.2 Gentle and friendly manner

  4.2.3 Team spirit

 4.3 Careful and prudent

  4.3.1 Patient and meticulous

  4.3.2 Calmness

 4.4 Self-confidence

  4.4.1 Positive to self-evaluation and work

  4.4.2 Confident in current post