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Table 3 Data synthesis

From: Work-related psychosocial challenges and coping strategies among nursing workforce during the COVID-19 pandemic: a scoping review

No

Authors/ year/ setting

Key findings

Codes

Sub-categories

Categories

1

Mo et al., 2020

China

• Anxiety and stress were identified among nurses.

• Factors that accounted for stress included the nurse being the only child in the family, the severity of patients’ conditions, the duration of work hours per week, and anxiety

Anxiety and stress

Psychological issues

Psychosocial challenges

2

Sagherian et al., 2020

United States

• Insomnia, fatigue (acute and chronic), low-to-moderate inter-shift recovery, emotional exhaustion, depersonalization, psychological distress (depression and anxiety) and post-traumatic stress disorder.

• Contributing factors included being a frontline nurse, and increased working hours per week. These resulted in insomnia, fatigue, low inter-shift recovery, burnout and PTSD).

• Rest breaks were identified as means of coping with challenges

Insomnia, fatigue, low-to-moderate inter-shift recovery, emotional exhaustion, depersonalization, psychological distress and post-traumatic stress disorder

Psychological issues

Psychosocial challenges

3

Arnetz et al., 2020

United States

Sources of Stress among Nurses

• fear of exposure to COVID-19 infection.

• fear of the death of patients, co-workers and loved ones.

• the feeling of inadequacy and helplessness in caring for COVID-19 patients

• scarcity of PPEs and the discomfort related to wearing them

• false information sharing on COVID-19

Fear of contracting the disease and exposure to death

Helplessness

Inadequate PPE supply

False information

Fear

Psychological issues

Inadequate resources

Poor information flow

Sources of Stress among Nurses

Psychosocial challenges

4

Cai et al., 2020

China

• Key work-related challenges: depression, anxiety, insomnia, and PTSD.

• The factors that impacted these challenges included nurses’ unit of work (highest among nurses at COVID-19 units), changes in the physical state of nurses, and doubt about the fight against the pandemic.

• Access to online psychological information was valuable and served as a sufficient protection impact factor for anxiety, insomnia, and PTSD symptoms

Depression, anxiety, poor sleep, and PTSD

Access to psychological information

Psychological issues

Access to information

Psychosocial challenges

Coping strategy

5

Coffré & de los Ángeles Leví Aguirre, 2020

Ecuador

• Fear/stress associated with caring, dissatisfaction with working extended hours, and increased turnover intention

• Factors relating to frequency, intensity and possibility of transmission of COVID-19 to relatives, getting infected through handling patients, and lack of personal protection equipment. Lack of treatment and vaccines for the virus; television and social media news reportage about COVID-19; observing anxious and frightened colleagues, and having possible symptoms of the disease

Coping strategies

• Exhibition of a positive attitude;

• Assurance had improved COVID-19 cases, with no relations getting infected.

• Sticking to the same or even reducing shift hours at work

• Safety nursing practice

• Strictly following personal protection measures,

• Maintaining separate clothing for the street and work.

• Acquiring more knowledge about the disease.

• Avoiding public places.

• Strategic communication with relatives and friends.

• Improved nutrition,

• Physical exercise and recreation. Expression of feelings.

Stress and extra working hours

Fear of the disease and transmitting it to others

Psychological approach to coping

Adherence to safety protocols

Communication

Taking good care of oneself

Psychological issues

Fear

Coping mechanism

Psychosocial challenges

Sources of stress

Coping

6

Galletta et al., 2021

Italy

Work-related challenges included

• Fear of putting family at risk of getting infected

• The feeling of inadequacy in preparation for the pandemic

• High level of rumination about the pandemic

Causes of work stress:

• Watching colleagues crying at work-induced stress among nurses.

• Increased job stress

• Increased job demand

• Worry about getting infected.

Fear of the disease

Inadequacy and helplessness

Visible helplessness

Fear

Psychological and social issues

Psychological and social issues

Source of stress

Psychosocial challenges

Psychosocial challenges

7

Marthoenis et al., 2021

Indonesia

• Most nurses experienced depression, anxiety, stress and social rejection by family and neighbours

• Associated risk factors included:

♣ Nature of the work area of the nurse (COVID-19 and non-COVID-19 centres),

♣ Financial hardship due to the pandemic,

♣ Social rejection by family due to nurses’ proximity to COVID-19 patients.

♣ Frequent watching of news on TV about COVID-19.

♣ Persistent use of crowded places.

♣ Feeling worried about the pandemic.

Optimism that the government may win against COVID-19 and appropriate behaviour such as wearing a face mask whenever they leave their homes.

Depression, anxiety, stress

Social rejection by family

Psychological issues

Social issues

Psychological challenges

8

Poortaghi et al.,

2021

Iran

• Nurse managers volunteered to support frontline nurses during shortages and work overload.

• Introduction of flexible work schedule through rearrangement of the workforce by reassigning high-risk staff, e.g., aged, pregnant and lactating nurses, and nurses with underlying medical conditions to work areas of low risk of COVID-19.

• The preventive measures include training on COVID-19, provision of adequate PPEs and allocation of places for quarantining of patients and staff was ensured

• Financial incentives

• Close communication between staff and managers

• Increased off time between shifts

Support from nurse managers

Flexible work schedule

Availability of support

Flexible work schedule

Coping

Coping

9

Sadang, 2021

Philippines

• Fear and worry

• Increased workload & burnout

• Stigmatization

• Higher risk of contracting and spreading the virus,

• Rise in infected cases

• Poor knowledge of patients and the public on COVID-19

Fear and worry

Burnout and stress

Stigmatization

Psychological issues

Psychological issues

Social issues

Psychosocial challenges

Psychosocial challenges

Psychosocial challenges

10

Lorente et al., 2021

Spain

• Fear of infection and death and dying

• Higher levels of rumination

• Watching co-workers cry at the workplace.

• Increased job demand

• Lack of appropriate support system at the workplace.

• Emotion-focused coping (to improve resilience, insufficient preparation, lack of support, and fear of infection)

• Problem-focused coping (stress from work overload).

Fear of infection and death

Rumination

Emotion-focused coping

Problem-focused coping

Fear

Psychological issues

Coping mechanism

Coping mechanism

Source of stress

Psychosocial challenges

Coping

Coping

11

Moradi et al., 2021

Iran

• Lack of organizational support

• Physical exhaustion

• Uncertainties

• Psychological stress

Limited support

Stress and exhaustion

Limited support

Exhaustion

Source of stress

12

Xiong et al., 2020

China

• Anxiety

• Depression

The self-efficacy coping

• Psychological assistance intervention

o Guiding Principles for psychological intervention during COVID-19

o Psychological guidelines books

o Psychological assistance hotlines

Online psychological counselling

Anxiety and depression

Psychological support

Psychological issues

Support

Psychosocial challenges

Coping

13

L. Zhang et al., 2021

China

• Burnout

• High level of emotional exhaustion

• High level of depersonalization

• Low level of personal accomplishment

• Mental health guidance

• Stress coping techniques

Exhaustion and burnout

Psychological support

Psychological issues

Coping mechanism

Psychological challenges

Coping

14

Zheng et al., 2021

China

• Depression

• Anxiety

• Stress

Anxiety, depression, and stress

Psychological issues

Psychosocial challenges

15

Waage et al., 2021

Norway

• Change in sleep duration

• Poor sleep quality

Altered sleep

Psychological issues

Psychosocial challenges

16

X. Zhang et al., 2021

China

• Burnout

• Psychological distress

• Posttraumatic stress

Adaptive coping

Burnout and distress

Adaptive coping

Psychological issues

Coping mechanism

Psychosocial challenges

Coping

17

Zhan et al., 2020

China

• Job stress

Stress

Stress from the job

Sources of stress

18

McFadden et al., 2021, United Kingdom

• Lower levels of well-being and quality of working life

• Positive coping strategies (e.g., active coping, positive reframing, acceptance) and negative coping strategies (e.g., venting, behavioural disengagement, self-blame) were used

Well-being and quality of working life

Positive coping and negative coping

Psychological issues

Coping strategies

Psychosocial challenges

Coping

19

Nowell et al., 2021

Canada

• Nurses lacked confidence and experienced a state of chaos and anxiety

• Workplace factors including the adequacy of personal protective equipment, clear information and guidance, supportive leadership, teamwork and adequate staffing influenced nurses’ confidence.

Lack of confidence, chaos and anxiety

Personal protective equipment, clear information, guidance, supportive leadership, teamwork, adequate staffing

Psychosocial issues

Coping strategies

Psychosocial challenges

Coping

20

Fteropoulli et al., 2021

United Kingdom

• Prevalence of moderate to severe anxiety and clinically significant depression.

• Depression and occupational burnout were significant risk factors for poor quality of life.

• A significant risk factor for poor psychological outcomes was perceptions of inadequate workplace preparation to deal with the pandemic

• Approach (active efforts to deal with the problem), Support-seeking (seeking support from the environment), and Avoidance (avoiding dealing with the problem) coping were strategies used to overcome the psychosocial impacts of the COVID-19 pandemic.

Anxiety, depression, occupational burnout, poor quality of life

Inadequate workplace preparation

Approach, support-seeking and avoidance

Psychological outcomes

Coping strategies

Psychological challenges

Coping

21

AlJhani et al., 2021

Saudi Arabia

• Burnout was higher among nurses.

• Adaptive (religion, acceptance, active coping, planning and positive reframing and maladaptive coping (self-distraction, venting and denial were used by nurses as coping strategies.

Burnout

Adaptive coping, maladaptive coping

Psychological issues

Coping strategies

Psychological challenges

Coping

22

Molero-Jurado et al., 2021

Spain

Coping strategies such as rumination, self-blame, blaming others, positive refocusing, positive reappraisal and acceptance were related to the presence of health problems (presence of anxiety/insomnia, social dysfunction, and depression).

Rumination, self-blame, blaming others, positive refocusing, positive reappraisal and acceptance

Coping strategies

Coping

23

Cui et al., 2021

China

• Anxiety symptoms and stress were high among nurses

• Positive professional attitudes and being trained in emergency preparedness cope well with anxiety and stress

Anxiety and stress

Positive professional attitude, emergency preparedness

Psychological issues

Coping strategies

Psychological challenges

Coping

24

Alameddine et al., 2021

Lebanon

• Burnout (personal, work-related and client-related) was low and moderate among most of the nurses

• Resilience was associated with burnout; burnout tends to reduce resilience and vice versa

Burnout

Resilience

Psychological issues

Resilience

Psychological challenges

Coping

25

Htay et al., 2021

Multi-countries

Among the common coping strategies used during the COVID-19 pandemic included getting family support, positive thinking, prayers and worshipping according to one’s beliefs and adequate sleep and food intake.

Family support, positive thinking, religious activities, recreation, staying away from fake news, sleep and a good diet

Coping strategies

Coping

26

Kotrotsiou et al., 2021

Greece

Positive approach, search for social support, wishful thinking, avoidance and problem-solving assertion strategies correlated significantly with the socio-demographic characteristics of nurses.

Positive approach, social support, wishful thinking, avoidance, problem-solving assertion

Stress management strategies

Coping

27

Engelbrecht et al., 2021

South Africa

• Nurses had higher levels of PTSD

• Approach coping (acceptance, use of instrumental support, use of emotional support, positive reframing, religion, planning and active coping), avoidant coping (self-distraction, denial, venting, substance use, behavioural engagement and self-blame), humour and religion were some of the strategies used to cope with the PTSD.

Post-traumatic stress disorder

Acceptance, support, reframing, planning, self-distraction, denial, venting, substance use, engagement, self-blame, humour, religion

Psychological issue

Coping strategies

Psychological challenge

Coping

28

Hummel et al., 2021

Parts of Europe

• Different levels of depression, anxiety, and stress for each of the 8 European countries.

• The causes included uncertainty about when the epidemic will be under control, worry about inflicting COVID-19 on family, worry about nosocomial spread, frequent modification of infection control procedures, conflicts at work as the equivocal definition of responsibility between doctors and nurses and blame from commanding

• Among the strategies used in coping included taking protective measures (washing hands, wearing a mask, taking own temperature, etc.), actively acquiring more knowledge about COVID-19 (symptoms, transmission pathway, etc.), video-chatting with family and friends by phone to share concerns and support, engaging in recreational activities (online shopping, social media, internet surfing, etc.), engaging in health-promoting behaviours (more rest, exercise, balanced diet, etc.) and switching thoughts and facing the situations with a positive attitude

Depression, anxiety, stress

Uncertainty, family worry, infection, conflicts

Protective measures, more knowledge, video chatting, recreation, health promotion, positive attitude

Psychological issues

Work-related challenges

Coping strategies

Psychological challenges

Coping

29

Norman et al., 2021

United States

• Moral distress was high among participants and was associated with PTSD symptoms, burnout, and work and interpersonal functional difficulties

• Worries about infecting family, not being able to visit or assist loved ones who had become ill, and not being able to do enough for COVID-19 patients were factors that contributed to moral distress.

Distress, PTSD, burnout, functional difficulties

Psychosocial issues

Psychosocial challenges

30

Ali et al., 2020

United States

• Increased stress, burnout, anxiety, depression and fatigue among frontline nursing staff

• The stress of nursing staff was related to taking care of COVID-19 patients, assignments and workload, worry from personal life, friends and colleagues, lack of knowledge about COVID-19, and the work environment

• Avoidance, problem-solving, transference, spending time with children, the use of arts and crafts and drinking alcohol were some of the coping strategies used.

Stress, burnout, anxiety, depression, fatigue

Avoidance, problem-solving, transference, time with children, alcohol

Psychosocial issues

Coping strategies

Psychosocial challenges

Coping

31

Norful et al., 2021

United States

• Fear of uncertainty and physical and psychological manifestations of stress were common in nurses

• Shifting information, a lack of PPE, and fear of infecting others were the causes of worry for nurses.

• Resilience building through organizational efforts, individualized stress mitigation, social support, social media and organizational transparency were reported to be effective against rising stressors.

Fear, uncertainty, stress

Resilience, stress mitigation, social support

Psychological issues

Coping strategies

Psychological challenges

Coping

32

Jerg-Bretzke et al., 2021

Germany

• Stress was high among nurses during the COVID-19 pandemic

• The greatest sources of stress included fear of a patient dying, fear of infecting loved ones and family, physical or mental exhaustion and change in tasks.

Stress

Fear of dying, mental exhaustion, changes in task

Psychological issues

Psychological challenges

33

Said and El-Shafei, 2020

Egypt

• Occupational stress is higher among frontline nurses

Workload, dealing with death and dying, inadequate emotional preparation, problems relating to supervisors and peers, discrimination, conflicts with physicians, uncertainty concerning treatment, and patients and their families were the major causes of stress among nurses.

Occupational stress

Workload, death and dying, emotional preparation, the problem with people, discrimination, conflicts, uncertainty

Psychological issues

Psychological challenges

34

Alameddine et al., 2021

Lebanon

Most nurses had moderate resilience. Personal competence, high standards, tenacity, trust in one’s instinct, tolerance of negative effects, strengthening effects of stress, positive acceptance of change and secure relationships, control and spirituality improved the resilience of nurses.

Resilience, competence, high standards, tenacity, tolerance, positive acceptance, control, spirituality

Resilience

Coping

35

Hamama et al., 2021

Israel

• Job stress and psychological distress were reported among nurses.

• Causes of stress included inadequate PPE at their workplace, little information on how to manage safety workplace and inadequate attention by organizations to the needs arising from the COVID-19 outbreak

Job stress, distress

Inadequate resources, lack of information, limited attention

Psychological issues

Psychological challenges

36

Kowalczuk et al., 2021

Poland

• Excessive sleepiness and insomnia were identified among nurses

• Coping strategies include active strategies (active coping, planning and positive reframing), support-seeking and emotion-oriented strategies (religion, use of emotional support, use of instrumental support, venting and self-blame) and avoidant strategies (acceptance, behavioural disengagement, denial, self-distraction, substance use, humour, religion) were used to advance in overcoming sleep problems.

Sleep disorders

Active coping, support-seeking, avoidance

Psychological issues

Coping strategies

Psychological challenges

Coping

37

Khatatbeh et al., 2021

Jordan

• Nurses experienced emotional reactions (feelings of fear, worries, and anxiety), social stigma, extreme workload

• Factors that increased the fear, stress, and anxiety included having an old aged parent with co-morbidity in the home, worry of spreading the infection to family and inadequate knowledge and unclear situation of the COVID-19

Fear, worry, anxiety, stigma, increased workload

Psychosocial issues

Psychosocial challenges

38

Hong et al., 2021

South Korea

• Nurses were rated as having clinical depression and also presented anxiety, insomnia and work-stress

Depression, anxiety, insomnia and work-stress

Psychological issues

Psychological challenges

39

Lee et al., 2021

South Korea

• Nurses experienced work-related stress in the form of depression, anxiety, or insomnia.

• Coping behaviours included having conversations with people, partaking in hobbies and exercise, partaking in behaviours such as smoking and drinking and using social network services (SNS) via the internet

Depression, anxiety, insomnia, stress

Conservation, hobbies, exercise, smoking, drinking alcohol, social media usage

Psychological issues

Coping strategies

Psychological challenges

Coping

40

Betke et al., 2021

Poland

Problem-focused strategies (active coping, planning and positive reframing) were used by nurses to deal with stress.

Planning, active coping, reframing

Coping strategies

Coping

41

Chui et al., 2021

Malaysia

• There was stress and depression among nurses

• Highly stressed or depressed nurses tend to adopt avoidance (self-blame, venting and substance use), religion, reframing, active coping, planning and emotional support were used regardless of the stress or depression levels experienced.

Stress and depression

Avoidance, religion, emotional support, planning, substance use, self-blame, venting, reframing

Psychological issues

Coping strategies

Psychological challenges

Coping

42

Aboutiq and Borchardt, 2021

United States

• Occupational stress was high

• The top occupational stressors included wearing a face mask at all times in the hospital, unpredictable staffing and scheduling, not enough staff to adequately cover the unit, feeling helpless in the case a patient fails to improve, and being assigned to a COVID-19 patient.

Stress

Wearing a face mask, under-staffing, scheduling, helplessness, assigning to COVID-19 patient

Psychological issues

Psychological challenges

43

Marcolongo et al., 2021

Italy

• The study showed nurses exhibiting anxiety, depression and fear caused by the COVID-19 pandemic. Low resilience was also recorded.

• Acceptance, planning, active coping, instrumental and emotional support, and self-distraction are the most used strategies by health workers.

Anxiety, depression, fear and low resilience

Active coping, avoidance, emotional support

Psychological issues

Coping strategies

Psychological challenges

Coping

44

McFadden et al., 2021

United Kingdom

• Low quality of working life

• The most frequently used coping strategy was acceptance, behavioural disengagement, family–work segmentation

Quality of work-life

Acceptance, disengagement, family-work segmentation

Psychosocial issue

Coping strategies

Psychosocial challenges

Coping

45

Labrague and de los Santos, 2020

Philippines

Fear of COVID-19 and psychological distress were high among nurses

Fear, psychological distress

Psychological issues

Psychological challenges