Table 1 Example of data analysis in the category“medical capacity”
Sub- Categories | Code | Meaning unit |
|---|---|---|
Professional medical team | Traditional Chinese medicines | Traditional Chinese medicine cupping has a very good effect on enhancing resistance. I think the resistance is very important in this special period. (R1) |
Emergency and critical care ability | My father suffers from multiple diseases and I hope the NH can let him live if he is infected with COVID-19. (FM5) | |
Caregiver stability | Stop the turnover of caregivers | The NH has changed three caregivers for me in two weeks, which makes me very uneasy. (R5) |
Professional caregivers with knowledge of medicine and infectious disease | I really hope that he (caregiver) is familiar with COVID-19, so that we have something to talk about at least. (R12) | |
More humanistic care | Expect more attention to make up for the absence of their children | I want everyone here to care about me (with shy smile). (R14) |
To be visited more often by medical staff | I hope doctors will check my physical condition so as to find out whether I am infected by COVID-19 in time. (R9) | |
More recreational activities | I hope my mother can exercise regularly every day, and group exercise may make her happier. (FM23) | |
An in-house psychological support service | Psychological counseling or intervention from professional psychologists | Due to our absence and the epidemic, it is easy for her (his mother) to have psychological problems. Nursing home should do something for her. (FM14) |