Variables | Mean | SD | 1 | 2 | 3 | 4 | 5 |
|---|
PM | 1.609 | 0.749 | (0.929) | 0.379*** | 0.409*** | -0.038 | -0.015 |
DAP | 3.291 | 1.107 | 0.381*** | (0.917) | 0.304*** | 0.000 | 0.147** |
EE | 2.481 | 0.965 | 0.416*** | 0.305*** | (0.931) | -0.107* | -0.121** |
SP | 4.346 | 0.633 | -0.037 | 0.132** | -0.173*** | (0.936) | 0.489*** |
OCB | 3.773 | 0.733 | -0.061 | -0.012 | -0.166*** | 0.527*** | (0.891) |
SSE | 3.849 | 0.708 | -0.084 | 0.041 | -0.227*** | 0.257*** | 0.292*** |
- The coefficients below the diagonal line indicate the correlation coefficients. The numbers on the diagonal line represent Cronbach's α coefficients. The coefficients above the diagonal line indicate a partial correlation coefficient after controlling for the marker variable
- PM patient mistreatment, DAP displaced aggression by patients, EE emotional exhaustion, SP service performance, OCB patient-oriented organizational citizenship behaviour, SSE software self-efficacy
- *p < 0.05
- **p < 0.01
- ***p < 0.001 (two-tailed)
