The impacts of patient mistreatment on healthcare workers’ role behaviors: a study in Chinese Fangcang shelter hospitals

Table 4 Mediating effect of emotional exhaustion

Variables	EE		SP			OCB
Variables	M1	M2	M3	M4	M5	M6	M7	M8
Gender	0.100	0.186	0.146	0.148	0.167*	0.095	0.093	0.110
Age	-0.013	-0.015	-0.003	-0.003	-0.004	-0.005	-0.005	-0.007
Working years	-0.009	0.004	0.012	0.012	0.012	0.018	0.018	0.018
Education	0.020	0.008	0.029	0.028	0.029	0.069	0.069	0.070
Technical title	0.164	0.144	0.062	0.061	0.076	0.003	0.003	0.017
Working weeks in hospitals	-0.006	-0.008	-0.006	-0.006	-0.007	-0.012	-0.012	-0.013
Daily working hours	0.051	0.057*	0.012	0.012	0.018	0.016	0.016	0.021
SSE	-0.298***	-0.249***	0.239***	0.240***	0.214***	0.307***	0.306***	0.283***
PM		0.526***		0.011	0.066		-0.015	0.035
EE					-0.105**			-0.095*
R²	0.069	0.229	0.100	0.100	0.120	0.109	0.109	0.121
F	4.475**	15.926***	6.714***	5.967***	6.548***	7.402**	6.582*	6.647***

M1 to M2 indicates the application of the hierarchical regression to investigate the impact of independent variable PM on the mediating variable EE. M3 to M5 and M6 to M8 aim to investigate the impact of the mediator EE on the outcome variables SP and OCB, respectively
PM patient mistreatment, EE emotional exhaustion, SP service performance, OCB patient-oriented organizational citizenship behaviour, SSE software self-efficacy
^*p < 0.05
^**p < 0.01
^***p < 0.001 (two-tailed)

ISSN: 1472-6955