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Table 5 Bootstrap test for mediating effect

From: The impacts of patient mistreatment on healthcare workers’ role behaviors: a study in Chinese Fangcang shelter hospitals

  

Effect

BootSE

BootLLCI

BootULCI

PM-EE-SP

Indirect effect

-0.055

0.019

-0.093

-0.019

Direct effect

0.066

0.041

-0.014

0.146

Total effect

0.011

0.037

-0.062

0.084

PM-EE-OCB

Indirect effect

-0.050

0.022

-0.094

-0.007

Direct effect

0.035

0.047

-0.057

0.127

Total effect

-0.015

0.043

-0.099

0.069

  1. PM patient mistreatment, EE emotional exhaustion, SP service performance, OCB patient-oriented organizational citizenship behavior