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Table 6 Moderating effect of DAP

From: The impacts of patient mistreatment on healthcare workers’ role behaviors: a study in Chinese Fangcang shelter hospitals

Variables

EE

M9

M10

M11

Gender

0.100

0.155

0.172

Age

-0.013

-0.016

-0.016

Work years

-0.009

0.006

0.007

Education

0.020

-0.011

0.007

Technical title

0.164

0.130

0.119

working weeks in hospitals

-0.006

-0.011

-0.01

Daily working hours

0.051*

0.060*

0.056*

SSE

-0.298***

-0.249***

-0.246***

PM

 

0.445***

0.530***

DAP

 

0.146***

0.123**

PM*DAP

  

-0.107*

R2

0.069***

0.253***

0.260*

F

4.475***

16.284***

15.336***

  1. PM patient mistreatment, DAP displaced aggression by patients, EE emotional exhaustion, SSE software self-efficacy
  2. *p < 0.05
  3. ** p < 0.01
  4. *** p < 0.001 (two-tailed)