Skip to main content

Table 7 Conditional process analyses

From: The impacts of patient mistreatment on healthcare workers’ role behaviors: a study in Chinese Fangcang shelter hospitals

Mechanism

Effect

BootSE

BootLLCI

BootULCI

PM-EE-SP

High DAP (+ 1 SD)

-0.039

0.013

-0.066

-0.017

Low DAP (-1 SD)

-0.063

0.020

-0.109

-0.027

Difference

0.024

0.015

0.002

0.064

PM-EE-OCB

High DAP (+ 1 SD)

-0.040

0.014

-0.123

-0.023

Low DAP (-1 SD)

-0.065

0.025

-0.072

-0.015

Difference

0.025

0.017

0.002

0.070

  1. PM patient mistreatment, DAP displaced aggression by patients, EE emotional exhaustion, SP service performance, OCB patient-oriented organizational citizenship behavior