Table 3 Emergent theme and sub-themes

One

Establishing Rapport

i. Making the connection

ii. Building a trust relationship

Two

Journeying Together

i. Developing mutual goals

ii. Impactful communication

iii. Showing commitment: Going the extra mile

iv. Building self-worth

Three

Ending the professional relationship

i. Termination of the professional relationship

ii. Continuity of care across the cascade