Table 1 Study themes and sub-themes

1. Patient-related factors

1.1 Treatment dropout among patients

1.2 Lack of privacy for the patients

2. Nurse-related factors

2.1 Nurse’s incapacitated means of communication

3. Organisational factors

3.1 MHCs are stressful and demotivating

3.2 Nurses feel unsafe at MHCs

3.3 Lack of support from management

3.4 Lack of budget

3.5 Unavailability of computers

3.6 Shortage of medical equipment

3.7 Shortage of nursing personnel

3.8 Absence of data capturers